Privacy Policy

Effective Date: January 1, 2025 | Last Updated: April 2025

Sun Blinds US ("Company," "we," "us," or "our") operates sunblinds.us and serves customers at our Roseville and Fremont, California showrooms. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, contact us, or use our services.

1. Information We Collect

We collect information you provide directly, including:

Name, email address, phone number, and mailing address
Project details, product preferences, and appointment requests
Communications via phone, SMS, email, or web form
Payment information (processed by third-party payment processors; we do not store full card numbers)

We also collect information automatically when you visit our website:

IP address, browser type, device type, and operating system
Pages visited, time on site, and referring URLs
Cookies and similar tracking technologies (see Section 10)

2. How We Use Your Information

To respond to inquiries, schedule consultations, and fulfill orders
To send appointment reminders, order updates, and follow-up communications
To send promotional messages where you have given consent
To improve our website, services, and customer experience
To comply with legal obligations

3. SMS and Text Messaging (TCPA Compliance)

By providing your mobile phone number and opting in, you consent to receive text messages from Sun Blinds US, including appointment reminders, order status updates, and promotional offers.

Message frequency: Varies based on your activity and preferences, typically 2-6 messages per month.
Opt-out: Reply STOP at any time to unsubscribe. You will receive one confirmation message and no further messages.
Help: Reply HELP for assistance or contact us at info@sunblinds.us.
Message and data rates may apply.
Consent is not required as a condition of purchasing any goods or services.
We use Twilio as our SMS service provider. Twilio acts as a data processor and does not use your data for its own marketing. See Twilio privacy policy at twilio.com/legal/privacy.
We do not share your phone number with third parties for their marketing purposes.

4. Phone Calls and AI Voice (VAPI)

We may use automated or AI-assisted phone services powered by VAPI to handle inbound inquiries, schedule appointments, or follow up on quotes.

Call recording: Calls may be recorded for quality assurance, training, and dispute resolution. You will be notified at the start of any recorded call.
Autodialer compliance: We comply with the Telephone Consumer Protection Act (TCPA). Automated or prerecorded calls to your mobile number require your prior express written consent.
Do Not Call: We honor the National Do Not Call Registry. To opt out of marketing calls, contact us at info@sunblinds.us or call (916) 538-9934.
VAPI processes voice data on our behalf and is contractually bound to protect your information. See VAPI privacy policy at vapi.ai/privacy.

5. Video Conferencing (Zoom)

We may conduct virtual consultations or meetings via Zoom. When you join a Zoom session:

Video, audio, and chat data may be collected by Zoom under their own privacy policy (zoom.us/privacy).
Sessions may be recorded with your prior notice and consent.
Recorded sessions are used for internal review and are not shared publicly.

6. How We Share Your Information

We do not sell your personal information. We may share your information with:

Service providers who assist with communications, scheduling, payments, and website operations (see Section 7)
Legal authorities when required by law, court order, or to protect our rights
Business successors in the event of a merger, acquisition, or sale of assets

7. Third-Party Service Providers

We use the following third-party services to operate our business. Each is bound by data processing agreements and their own privacy policies:

Twilio - SMS and voice communications (twilio.com/legal/privacy)
VAPI - AI voice and phone automation (vapi.ai/privacy)
Zoom - Video conferencing (zoom.us/privacy)
Odoo - CRM, sales, and business management (odoo.com/privacy)
Google - Maps, Analytics, and advertising (policies.google.com/privacy)
n8n - Workflow automation (n8n.io/legal/privacy)

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience. Types of cookies we use:

Essential cookies: Required for the website to function properly
Analytics cookies: Help us understand how visitors interact with our site (Google Analytics)
Preference cookies: Remember your settings and preferences
Marketing cookies: Used to deliver relevant advertisements where applicable

You may disable cookies in your browser settings. Note that disabling certain cookies may affect website functionality.

9. Data Security

We implement industry-standard security measures including SSL/TLS encryption, access controls, and secure hosting environments. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

10. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Typical retention periods:

Customer records: 7 years (for tax and legal compliance)
Marketing communications: Until you unsubscribe or opt out
Call recordings: Up to 2 years unless otherwise required
Website analytics: Up to 26 months

11. California Privacy Rights (CCPA / CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected about you.
Right to Delete: Request deletion of your personal information, subject to certain exceptions.
Right to Correct: Request correction of inaccurate personal information.
Right to Opt-Out: We do not sell your personal information. If this changes, you will have the right to opt out.
Right to Limit Use of Sensitive Information: Limit the use of sensitive personal information to necessary purposes.
Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise your rights, contact us at info@sunblinds.us or (916) 538-9934. We will respond within 45 days. We may need to verify your identity before processing your request.

You may also submit requests through an authorized agent. The agent must provide written authorization signed by you.

12. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at info@sunblinds.us and we will delete it.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page with a revised effective date. For significant changes, we may notify you by email or prominent notice on our website. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

Sun Blinds US
Email: info@sunblinds.us
Roseville Design Studio: (916) 538-9934
Fremont Showroom: (510) 556-4233
Website: sunblinds.us

Questions About Your Privacy?

We are committed to protecting your personal information. Reach out to us anytime.